Terms and Conditions

Welcome to Nutty Crafts

We like to think of ourselves as friendly and approachable, and we value our customers greatly .. without you we would not have been able to do the job we love!!

We have put our full terms and conditions of sale below - please be aware that purchasing items constitues an understanding and acceptance of these terms so please read them carefully .. they are there to protect you afterall!

Where you can find us :

If you want to come and visit our store then you can find us at Unit 10, The Appleyard, Kenninghall Road, Banham, Norfolk, NR16 2HE.  Our opening hours are :

Monday - Closed
Tuesday - 9.30am - 4.30pm
Wednesday - 9.30am - 4.30pm
Thursday - Closed
Friday - 9.30am - 4.30pm
Saturday - 9am - 4.30pm
Sunday - 9am - 1pm

You can contact us via telephone on 01953 887037, or via email at sales@nuttycrafts.co.uk

Sales :
All of our items for sale are described as accurately as possible. Please contact us should you require further information or details about the product(s) before you place an order. This helps avoid any disappointment or confusion.

We try to be as approachable as possible and always help our customers wherever we can. At the end of the day we are only human, and I’m sure we will make some mistakes along the way. You can be rest assured that we will always do our best to assist you and resolve any problems you may have.

If you have any comments to make, please feel free to speak your mind. Customer's feedback is our way of ensuring we provide the best service possible so we value your comments ... Be it good or bad!! If there is a problem please contact us and give us the opportunity to resolve the matter.

Payment Information :
Please note all invoices must be paid in full before goods will be dispatched to the customer. All non-online payments must be received within 7 days of purchase. We try to be as flexible as possible, and offer a number of payment methods …

* Cheque
Please ensure all cheques are made payable to Nutty Crafts, and sent to the address on your invoice. Please allow 5-7 days for funds to clear. Orders will not be dispatched until funds have cleared.

* Postal Orders
You can also pay by crossed postal orders, made payable to Nutty Crafts. Please retain the receipt for your own records. No responsibility will be taken for postal orders that are lost in the post. Orders will be dispatched immediately upon receipt of payment.

* Cash
Due to the security risks involved we do not accept cash as a method of payment for online orders unless you are collecting in person. We have had some cash payments go missing in the post, therefore we feel it is in our customers best interests to no longer accept it.  You are more than welcome to pay in cash if you have opted to collect your order in person.

* www.paypal.co.uk
Payments can be made via paypal to payments@nuttycrafts.co.uk

* Direct Bank Transfer
You can also pay by direct bank transfer (please ask for further details). Bank transfers usually only take 2hours, occasionally they may take 3-5 days to clear, depending on which bank you use. Most, but not all banks are now using the faster clearance service!! Please advise us once payment has been made so that we can ensure your order is dispatched as quickly as possible.

* If collecting in person from our shop in Banham, Norfolk

If have opted to collect your order in person then we can accept cash or debit/credit card as payment.  You will be notified when you order is complete and available for collection.

Shipping Policy :
We always try to ship your order within 24 hours of cleared payment. Occasionally this may be longer during busy periods. We will always notify you by email when your order has been dispatched so that you know when to expect it.

All items are posted by a trackable method, and you will be given the tracking number once your order has been completed.

At the moment we do not offer international shipping via the website.

Returns Process :
If you would like to return an item for whatever reason please click on the link at the bottom of the page and follow the instructions. You are then given 14 days to return the goods to us. We would request that you enclose a note stating your reason for returning the goods. This is not essential, but it helps us to improve the service we provide. Once the item has been returned your refund will be processed within 14 days. Refunds will be paid by cheque or Paypal only.

Please note that goods received back in an opened or used condition will be subject to a restocking fee of up to 100% of the order value, depending on the condition of the item being returned.

If you fail to return the items to us within the specified time frame we will assume you have accepted the goods and your return request will be deemed cancelled.

Returns Policy :
In accordance with the Consumer Contracts Regulations you can cancel your order at any time either before or up to 14 days after the day of receipt of your purchase without penalty and without the need to give us any reason. However, the products must be returned unopened and unused. The original postage costs will be refunded, as per the regulations, but please note that all return postage costs are the buyers responsibility and will not be refunded (unless the item was faulty).

Missing Items :
If your item has not arrived within 10 days please get in touch.  We will follow up with the courier and either offer a refund or replacement if needed.

Please ensure you obtain a proof of posting certificate when sending items back, along with postal insurance, where appropriate. We will not be held responsible for non-delivery of returned goods.

Faulty Items :
If your item should arrive damaged or faulty please contact us immediately. Upon receipt of the returned item you can choose a full refund, or a replacement (where available).

Privacy :
This one is easy .. we will never sell or rent out your information to a third party under any circumstances. We value our own privacy just as much as you do, and therefore understand how important it is.

Copyright © Nutty Crafts. Do not replicate in part or in whole - All rights reserved Nutty Crafts